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Refund Policy

Last updated: January 2024

This Refund Policy outlines the terms and conditions regarding cancellations, deposits, and refunds for services provided by Blackhurst Aviation. We strive to be fair and transparent while maintaining the highest standards of service quality.

Deposits and Payments

Before work begins on your aircraft, we may require a deposit to secure your booking and reserve space in our facility. Deposit requirements vary based on the scope and estimated value of the project:

  • Projects under $5,000: 25% deposit required
  • Projects $5,000 - $15,000: 33% deposit required
  • Projects over $15,000: 50% deposit required

Deposits are applied toward the total project cost and are due before work commences. The remaining balance is due upon project completion, prior to aircraft release.

Cancellation Terms

Cancellation by Customer

We understand that circumstances may change. If you need to cancel a scheduled project, the following terms apply:

  • More than 30 days before scheduled start: Full refund of deposit minus a $250 administrative fee
  • 15-30 days before scheduled start: 50% refund of deposit (non-refundable portion retained for scheduling impact)
  • 7-14 days before scheduled start: 25% refund of deposit
  • Less than 7 days before scheduled start: Deposit is non-refundable (work preparation and resource allocation)

Cancellations must be submitted in writing via email or postal mail to be considered official.

Cancellation by Blackhurst Aviation

In the rare event that we need to cancel or reschedule your project, you will receive full refund of any payments made. We will also work to accommodate your aircraft on our next available schedule at no additional cost.

Project Modifications

If during the course of a project we discover additional work is needed that was not included in the original quote, we will contact you immediately to discuss the findings and obtain approval before proceeding. You may approve the additional work, request a revised approach, or decline the additional services.

If you decline additional recommended work, we cannot be responsible for issues related to the declined services but will complete the originally agreed scope of work.

Satisfaction Guarantee

We take pride in our craftsmanship and want you to be completely satisfied with our work. If upon completion you have concerns about the quality of our painting or repair work:

  • Notify us within 7 days of delivery
  • We will evaluate your concerns at no charge
  • If we determine the issue is related to our workmanship, we will correct it at no additional cost

This guarantee applies to our workmanship only and does not cover issues arising from customer-requested work methods, pre-existing conditions, or normal wear from use.

Warranty Claims

Our workmanship is warranted for the period specified in your service agreement. If you believe you have a warranty claim:

  • Submit your claim in writing with photographs and description of the issue
  • We will evaluate the claim within 5 business days
  • If the issue is covered by warranty, we will schedule repairs at our earliest convenience
  • Warranty repairs are performed at our facility; customer is responsible for aircraft delivery costs

Refund Processing

Approved refunds will be processed within 14 business days using the same payment method as the original transaction. For credit card payments, please allow 5-10 additional business days for the refund to appear on your statement.

Dispute Resolution

If you have concerns about any charges or believe a refund is warranted beyond the terms outlined here, please contact us directly. We are committed to resolving customer concerns fairly and professionally.

Force Majeure

In circumstances beyond our reasonable control (including but not limited to natural disasters, facility damage, or personnel emergencies), we may need to cancel or significantly delay projects. In such cases, we will work with you to find a mutually acceptable solution including full refund or scheduling at a future date.

Contact Us

For questions about this Refund Policy or to initiate a refund request, please contact us:

Blackhurst Aviation
6895 Minnesota 135, Embarrass, MN 55732
Phone: (218) 984-2202
Email: info@myhandygarage.com

Policy Updates

This Refund Policy is subject to change. Any modifications will be posted on this page with an updated revision date. The policy in effect at the time of your service agreement signing will apply to your project.